How Small Businesses Can Boost Customer Retention in 2022

How can small businesses boost customer retention? The best way to get customers back is by offering rewards, encouraging them to spend more and return. Big companies don't offer customer loyalty cards, but minor businesses should. Small businesses should treat customers like friends and offer them a reason to return. In 2022, small businesses should provide rewards and incentives to increase sales and customer lifetime value.

Small Businesses Can Boost Customer Retention

Increased profits

Finding new methods for driving profitability is exciting but can be equally cumbersome. In addition to the usual methods of steadying cash flow, business trends are unpredictable and change at the drop of a hat. While 2021 started with optimistic expectations, it ended with pandemic effects. Therefore, developing creative methods for increasing profitability is imperative to ensure your company is well-positioned for the year ahead.

A survey of small business owners has revealed that a third of them would like to see increased profits in the next three to 12 months. In June 2022, a staggering 90% of small business owners expect to focus on online sales next year. 40% of current small business owners consider boosting online sales a top priority for the next year. The study found that financing is essential and is more important than ever to seek funding for your business. 

Increased customer lifetime value

Customer lifetime value, or CLV, is a key metric for measuring the revenue and spending of customers over time. It can be used to prioritize budget allocation and determine which areas of investment should be focused on to maximize the value of each customer. Focus on the top customers with the highest lifetime value to increase customer lifetime value. That way, you can spend more on acquiring new users while retaining existing ones.

A simple survey can help measure CLV, but it may not be as accurate as it could be. It may assume a standard percentage for gross margin, but this may not be true at the product level. Knowing the true gross margin for a product helps guide marketing and pricing decisions, which could impact customer lifetime value. Understanding your customers' buying behavior can increase their lifetime value and grow your business. There are various programs that encourages a customer to shop. One of them is providing loyalty cards to them through which they can avail a lot of discounts. You can check some of the best loyalty card apps reviewed by FinancePolice which will help you to get various advantages while shopping. 

Reduced acquisition costs

While lowering the acquisition cost is a great way to increase profitability, increased customer retention can also help improve your bottom line. A recent Forbes article noted that a small increase in customer retention could lead to 25 to 95 percent more profit. This statistic isn't hard to see, given that it costs five times as much to acquire a new customer as it does to retain an existing one. By investing in customer retention strategies now, you will reap the rewards of lower acquisition costs in the future.

In addition to lowering acquisition costs, eCommerce should eliminate human touchpoints. This will make customer acquisition more efficient and enable businesses to sell goods and services on a 24/7 basis. The price of CAC is affected by all technologies used to run an online shop, including platforms for site development, mobile apps, and tools for managing customer relationships. For instance, an eCommerce site that sells fashion may have a much lower CAC than a travel agency that sells travel services. 

Mobilized advocates

Many consumers now prefer to purchase goods and services from brands that share a social purpose. Boosting customer retention can help your business stay on top of the competition by mobilizing advocates. In December, offer double-digit rewards points to Advocates who refer your brand to friends. By rewarding Advocates, you can increase customer engagement and conversion rates. Your Double Points December promotion will also thank advocates for their support throughout the year.

While many companies are not focusing on customer advocacy, it can significantly benefit your business. For example, advocates can free up sales and marketing departments to work on new initiatives or enterprises. They can even help your board find new resources for your business. To cultivate brand advocates, you must strike the right balance between engagement and incentive. For example, a study by Texas Tech University revealed that 83% of consumers are willing to recommend a brand to others, but only 29% do so. Thus, it is essential to find out what your advocates are interested in. 


As new customers' need increases, businesses focus on customer retention. These businesses benefit from lower customer acquisition costs and loyal advocates who can introduce new customers for free. In addition, they can increase customer lifetime value by increasing customer retention rates. Small businesses should be aware of mistakes they should avoid and consider using effective customer retention tactics to retain more of their existing customers. Here are some of the top customer retention mistakes businesses should avoid:

Customers are more loyal to a brand than a new company. Loyal customers are more likely to purchase again, spend more, and refer more often. As a result, their lifetime value is ten times higher than that of new customers. The lifetime value of a customer is about four times larger than the first purchase, so boosting customer retention is critical to the bottom line.


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